Ordering & Payment

Do you have a showroom?

We do! Find the showroom nearest you.

What do you mean by “retail” price?

You will see on each our product pages a “retail” price. This price represents the regular retail value. HOWSE | GUEST member prices, however, show the discounted price available to HOWSE | GUEST members. Want to become a HOWSE | GUEST member? Sign up here.

Can I order swatches before I purchase?

Yes, we would be delighted to send you swatches. Get in touch with us and let us know which fabrics or leathers you would like swatches of and where we should send them. Please note, swatches will be sent directly from our vendors and will arrive within 5 to 7 business days.

Unfortunately, we are unable to offer samples of wood or rugs.

What financing options do you offer?

Financing options are offered in-store only. Please visit us at one of our locations or call us at (479) 657-6211 to learn more about financing options.

Shipping, Delivery, & Assembly

What is your shipping policy?

Standard shipping charges are based on the total value of merchandise shipped to each address. We only offer Standard Shipping to the continental United States at this time.

Shipping is calculated as 10% of your merchandise total up to $5,000. Shipping is free for orders over $5,000.

Items ordered at the same time may not arrive in the same shipment. Additional delivery charges may apply to items that are too large or bulky to be accommodated by our standard shipping charges.

What delivery options do you offer?

1. Front Door Delivery

Our default delivery service. We deliver to your front door, curbside, garage, or lobby within a 4-hour delivery window. In-stock furniture will be delivered in approximately 2 to 3 weeks. You will be responsible for unpacking, debris removal, and any assembly.

2. White Glove Delivery

For an additional fee of $100 per order, we deliver and assemble your furniture in your room of choice. We also remove any packaging as an additional courtesy. Please request to keep all of the packaging if there is a possibility for a return with the eligible item. In-stock furniture will be delivered in approximately 3 to 4 weeks.

For more information, please call us at (479) 657-6211.

3. Local Delivery

We charge $125 per trip for local delivery of unlimited furniture items within a 40 mile radius of a HOWSE store. This includes light assembly in the room of your choice. Additional charges may apply for exceptionally large items or room placement above the 2nd floor. As an additional courtesy, we remove all packaging. Please request to keep all of the packaging if there is a possibility for a return with the eligible item.

Disclaimer

Unfortunately, on occasion, furniture may become damaged in transit. Upon delivery, please inspect your shipment before the driver leaves. If you suspect damage, open the box and examine your purchase. If you find damage, please have the driver make a note in their freight bill, describing the nature of the damage in detail. Document any damages by taking photos of the damaged box and merchandise.

Call us at (479) 657-6211 for immediate assistance.

The customer is responsible for determining if merchandise can be delivered to its final destination. Please measure any corridors, doorways, elevators, turning radius, etc. that may prove prohibitive during the delivery process. If the customer is not present at the time of delivery, a separate re-delivery charge may be incurred. All shipping charges are non-refundable. Customer is responsible for any additional shipping costs associated with returns.

Returns & Cancellations

What is your return policy?

We want you to love your HOWSE purchase. However, you may return items that meet the necessary criteria provided below. Refunds will be credited to the card used at purchase. Purchases made by cash or check will be refunded my corporate check and mailed.

Please note all shipping costs are non-refundable and any shipping costs associated with returns are the responsibility of the customer. All returned merchandise must be in “like new” condition and returned in its original packaging. Proof of purchase is required and return authorization must be obtained prior to return of shipment. Once an item has shipped, the order cannot be cancelled. If you do decide to cancel your order after it has been shipped, the HOWSE standard return policy will apply. Please contact us at (479) 657-6211 if you have any questions.

Items must be returned within 5 days of delivery. All merchandise must be in new, unused, and unassembled condition with all the original packing material included.

No Returns or Exchanges

Custom upholstery, fabric swatches, clearance or sale items, or delivery and installation fees cannot be returned or exchanged. Customers have 24 hours from the order date to cancel the order. Thereafter, cancellations will not be accepted.

What is the return process?

Call us at (479) 657-6211 if you have any questions.

Please reference your original order number when requesting a return authorization. If the item(s) meet the above criteria, we will provide a return address. If the item is especially large, it will most likely require HOWSE to schedule a return pickup via a specialized furniture shipping company. All return shipping costs are the responsibility of the customer. Original shipping costs are non-refundable.

Upon receipt and inspection of the returned merchandise, we will issue your refund within 2-3 business days.

FAQs

I have a question that is not answered here, can you help?

Of course! Feel free to get in touch with us with any questions! Call us at (479) 657-6211.

Can I cancel an order?

Yes, the order can be cancelled prior to shipping at no charge. We will issue a full refund. If you decide to cancel your order after it has left our warehouse, we will issue a refund, less our shipping fee.

What types of payments do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, and Discover). U.S. customers are able to arrange financing for their purchase with our financing partner, Synchrony Bank. Please contact an associates for more information.

Do you charge sales tax?

We collect sales tax where we are required by law. In the U.S., this is states in which we have stores. Currently, we have store locations in the state of Arkansas.

Privacy Policy

Current Version: Ver. 1.0 (August 22, 2017)

Thehowse.com understands and respects everyone’s privacy rights and will make use of all information collected in a responsible and reasonable manner. Your use of thehowse.com is governed by this Privacy Policy, as updated from time to time.

Information

With your use of thehowse.com, we may collect a variety of information from and about you through different means. By way of example, and not limiting the generality of the foregoing, we may collect, store and process your IP address or addresses from which thehowse.com is accessed and also your browser, operating system, platform, and location, for, amongst other purposes, to track usage of our site. Also, any information posted by you anywhere on thehowse.com may also be collected and use for the aforementioned or other purposes.

Use of Cookies

If you use thehowse.com you agree to the use by thehowse.com of cookies, which are small data files sent to your browser for storage on your computer’s hard drive. We use cookies to identify you, track activity at our site and improve the services therein.

Use of Information

You agree that thehowse.com has the right to aggregate personal information about you with that of others who use thehowse.com. We may use such data for, amongst other things, to prepare collective profiles of our users and their activities. For example, we may track the number of our users who request certain search terms or queries or compile data about search queries as they relate to a specific geographic region or a particular good or service. thehowse.com may additionally be required or it may in good faith reasonably believe that it is required to make disclosure of information by law.

Sharing of Information

thehowse.com may share your information with third parties such as third-party service providers, affiliated businesses, business units and other companies in order for it to conduct its business. For example, thehowse.com may share your information for fulfilling orders, managing customer lists, analyzing data and marketing services. thehowse.com may also share your information when it would be appropriate to comply with law.

Amendments to Privacy Policy

As thehowse.com evolves and/or due to changes in business operations, law, regulatory framework and/or for any other reasons appropriate in the reasonable opinion of thehowse.com, this Privacy Policy may be amended from time to time. thehowse.com, therefore, reserves the right to amend this Privacy Policy at any time. The revised and most up to date version of the Privacy Policy shall be available at thehowse.com with the date of the current version indicated at the head of the document. The applicable Privacy Policy shall always be the most current version.

 

Terms of Use

Welcome to thehowse.com. Your use of this website, thehowse.com, is governed by the terms and conditions (“Terms”) appearing herein below, as updated from time to time. The current version of these Terms is indicated hereinabove. These Terms constitute a legally binding agreement between you and HOWSE Inc., (hereinafter referred to as “thehowse.com”) the owner and operator of thehowse.com.

By using this website, you agree to these conditions. Please read them carefully.

We offer a wide range of Products & Services, and sometimes additional terms may apply. In addition, these terms and our privacy policy are subject to change notice. An up-to-date version of the Terms and the Privacy Policy shall be available on thehowse.com. The current version of the Terms and the Privacy Policy shall be as indicated at the head of those documents. By using this website you agree to be bound by these Terms.

The HOWSE Online Properties are controlled or operated (or both) from the United States, and are not intended to subject HOWSE Retail LLC to any non-U.S. jurisdiction or law. The HOWSE Online Properties may not be appropriate or available for use in some non-U.S. jurisdictions. Any use of HOWSE Online Properties is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so. We may limit the HOWSE Online Properties' availability at any time, in whole or in part, to any person, geographic area or jurisdiction that we choose.

Privacy

Please review our Privacy Policy, which also governs your use of this website, to understand our practices.

Electronic Communications

When visiting thehowse.com, or when you send us e-mails, you are communicating with us electronically. By using thehowse.com you consent to receive communications from us electronically. We may communicate with you by e-mail or by posting notices on this site. You consent that all agreements, notices, disclosures and other communications that we provide to you electronically will satisfy any legal requirement that such communications be in writing.

Copyright

All content included in or made available through thehowse.com, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of thehowse.com or our content suppliers. This material is protected by United States copyright laws. All of the content included in or made available through thehowes.com is the exclusive property of thehowse.com and protected by U.S copyright laws.

Trademarks

“thehowse.com”, “HOWSE” and related icons and logos are registered trademarks or trademarks or service marks of thehowse.com and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.

Other Intellectual Property

Thehowse.com is the sole owner or lawful licensee of all the rights and interests of the website thehowse.com. thehowse.com has intellectual property rights protected under worldwide patent, copyright and other laws. You agree not to infringe any or all of the title, ownership and intellectual property rights of thehowse.com You hereby indemnify thehowse.com to the extent of any breach of intellectual property rights by or through your use of thehowse.com. All rights not otherwise claimed under the Terms or by thehowse.com are hereby reserved.

Proper Use and Access

You shall not engage in any activity directly or indirectly which undermines the integrity of the computer systems, networks and/or other electronics of thehowse.com and/or of other users of thehowse.com. You shall not gain and/or attempt to gain unauthorized and/or unlawful access to thehowse.com computer systems and networks and/or any and all data or information therein. You agree to use thehowse.com for your personal use only and shall in no event use any or all of the information, text, images, graphics, video clips, sound, directories, files, databases, listings etc. obtained on or through thehowse.com for commercial purposes of any sort, nor for copying, reproducing, downloading, compiling whether directly, indirectly. Use of any content on thehowes.com for purposes other than appearing in these Terms is prohibited.

Your Account

You are responsible for maintaining the confidentiality of your account information and password on thehowse.com. You are also responsible for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Thehowse.com does sell products for children. Adults can purchase products through thehowse.com with a credit card or other permitted payment method. If you are under 18, you may use thehowse.com only with involvement of a parent or guardian. Thehowes.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

Reviews, Comments, Communications, and Other Content

Visitors may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Thehowse.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant thehowse.com a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant thehowes.com and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify thehowse.com for all claims resulting from content you supply. Thehowse.com has the right but not the obligation to monitor and edit or remove any activity or content. Thehowse.com takes no responsibility and assumes no liability for any content posted by you or any third party.

Indemnity

You hereby agree to indemnify and save thehowse.com, our affiliates, directors, officers and employees harmless, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis) which may arise from such your use of thehowse.com or Services (including but not limited to the display of your information on thehowse.com) or from your breach of any of the Terms. You hereby further agree to indemnify and save thehowse.com, our affiliates, directors, officers and employees harmless, from any and all losses, damages, claims, liabilities (including legal costs on a full indemnity basis) which may arise, directly or indirectly, as a result of any claims asserted by Third Party Rights claimants or other third parties relating to information about such third parties and/or any of their goods and/ or services. You also agree further that thehowse.com is not responsible and shall have no liability to you, for any material posted by others, including defamatory, offensive or illicit material and that the risk of damages from such material rests entirely with you. thehowse.com reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with thehowse.com in asserting any available defenses.

Copyright Complaints

thehowse.com respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.

Risk of Loss

All items purchased from thehowse.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Returns, Refunds and Title

thehowse.com does not take title to returned items until such time as the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return, in this situation, thehowse.com does not take title to the refunded item. For more information about our returns and refunds, please see our Returns Policy.

Product Descriptions

thehowse.com aims to be as accurate as possible, however mistakes happen. thehowse.com does not warrant that product descriptions or other content on thehowse.com is accurate, complete, reliable, current, or error-free. If a product offered by thehowse.com is not as described, your sole remedy is to return the product it in unused condition according to the Returns Policy.

Pricing

Except where noted otherwise, the Retail Price, List Price or Suggested Price displayed for products on thehowse.com represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The Retail Price, List Price or Suggested Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the Retail Price, List Price or Suggested Price may represent “open-stock” prices, which means the aggregate of the manufacturer’s estimated or suggested retail price for each of the items included in the set. With respect to items sold by thehowse.com, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by thehowse.com is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Deliveries

Delivery timeframes communicated by thehowse.com are estimates and dependent on many factors beyond its control, including but not limited to production delays, shipping delays, government delays and forces of nature. In no event shall thehowse.com be liable for deliveries going beyond the estimated timeframe.

Force Majeure

thehowse.com shall in no event be held responsible for delay and/or non-provision of the Services or Products, or unavailability of the Website for any reason whatsoever including but not limited to events beyond the reasonable such as Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.

Applicable Law

You agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of and your purchase of products and/or services through thehowse.com. Any infraction of the Terms and Conditions shall be governed by the laws of the United States without regard to any conflict of law provisions of your domicile residence or physical location. At our discretion, we may report any infractions or violations relating to the agreement to the appropriate authorities. You and thehowse.com each agree to submit to the personal and exclusive jurisdiction of the courts located within the United States.