What is your return policy?
We want you to love your HOWSE purchase. However, you may return items that meet the necessary criteria provided below. Refunds will be credited to the card used at purchase. Purchases made by cash or check will be refunded my corporate check and mailed.
Please note all shipping costs are non-refundable and any shipping costs associated with returns are the responsibility of the customer. All returned merchandise must be in “like new” condition and returned in its original packaging. Proof of purchase is required and return authorization must be obtained prior to return of shipment. Once an item has shipped, the order cannot be cancelled. If you do decide to cancel your order after it has been shipped, the HOWSE standard return policy will apply. Please contact us at (479) 657-6211 if you have any questions.
Items must be returned within 5 days of delivery. All merchandise must be in new, unused, and unassembled condition with all the original packing material included.
No Returns or Exchanges
Custom upholstery, fabric swatches, clearance or sale items, or delivery and installation fees cannot be returned or exchanged. Customers have 24 hours from the order date to cancel the order. Thereafter, cancellations will not be accepted.
What is the return process?
Call us at (479) 657-6211 if you have any questions.
Please reference your original order number when requesting a return authorization. If the item(s) meet the above criteria, we will provide a return address. If the item is especially large, it will most likely require HOWSE to schedule a return pickup via a specialized furniture shipping company. All return shipping costs are the responsibility of the customer. Original shipping costs are non-refundable.
Upon receipt and inspection of the returned merchandise, we will issue your refund within 2-3 business days.
Can I cancel an order?
Yes, the order can be cancelled prior to shipping at no charge. We will issue a full refund. If you decide to cancel your order after it has left our warehouse, we will issue a refund, less our shipping fee.
What types of payments do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover). U.S. customers are able to arrange financing for their purchase with our financing partner, Synchrony Bank. Please contact an associates for more information.
Do you charge sales tax?
We collect sales tax where we are required by law. In the U.S., this is states in which we have stores. Currently, we have store locations in the state of Arkansas.
Current Version: Ver. 1.0 (August 22, 2017)
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Risk of Loss
All items purchased from thehowse.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Returns, Refunds, and Title
thehowse.com does not take title to returned items until such time as the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return, in this situation, thehowse.com does not take title to the refunded item. For more information about our returns and refunds, please see our Returns Policy.
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