Returns & Cancellation

What is your return policy?

We want you to love your HOWSE purchase. However, you may return items that meet the necessary criteria provided below. Refunds will be credited to the card used at purchase. Purchases made by cash or check will be refunded my corporate check and mailed.

Please note all shipping costs are non-refundable and any shipping costs associated with returns are the responsibility of the customer. All returned merchandise must be in “like new” condition and returned in its original packaging. Proof of purchase is required and return authorization must be obtained prior to return of shipment. Once an item has shipped, the order cannot be cancelled. If you do decide to cancel your order after it has been shipped, the HOWSE standard return policy will apply. Please contact us at support@thehowse.com if you have any questions.

Items must be returned within 5 days of delivery. All merchandise must be in new, unused, and unassembled condition with all the original packing material included.

No Returns or Exchanges

Custom upholstery, fabric swatches, clearance or sale items, or delivery and installation fees cannot be returned or exchanged. Customers have 24 hours from the order date to cancel the order. Thereafter, cancellations will not be accepted.

What is the return process?

Email us at support@thehowse.com if you have any questions.

Please reference your original order number when requesting a return authorization. If the item(s) meet the above criteria, we will provide a return address. If the item is especially large, it will most likely require HOWSE to schedule a return pickup via a specialized furniture shipping company. All return shipping costs are the responsibility of the customer. Original shipping costs are non-refundable.

Upon receipt and inspection of the returned merchandise, we will issue your refund within 2-3 business days.