What is your shipping policy?
Standard shipping charges are based on the total value of merchandise shipped to each address. We only offer Standard Shipping to the continental United States at this time.
Shipping is calculated as 10% of your merchandise total up to $5,000. Shipping is free for orders over $5,000.
Items ordered at the same time may not arrive in the same shipment. Additional delivery charges may apply to items that are too large or bulky to be accommodated by our standard shipping charges.
What delivery options do you offer?
1. Front Door Delivery
Our default delivery service. We deliver to your front door, curbside, garage, or lobby within a 4-hour delivery window. In-stock furniture will be delivered in approximately 2 to 3 weeks. You will be responsible for unpacking, debris removal, and any assembly.
2. White Glove Delivery
For an additional fee of $100 per order, we deliver and assemble your furniture in your room of choice. We also remove any packaging as an additional courtesy. Please request to keep all of the packaging if there is a possibility for a return with the eligible item. In-stock furniture will be delivered in approximately 3 to 4 weeks.
For more information, please email us at email@example.com
3. Local Delivery
We charge $125 per trip for local delivery of unlimited furniture items within a 40 mile radius of a HOWSE store. This includes light assembly in the room of your choice. Additional charges may apply for exceptionally large items or room placement above the 2nd floor. As an additional courtesy, we remove all packaging. Please request to keep all of the packaging if there is a possibility for a return with the eligible item.
Unfortunately, on occasion, furniture may become damaged in transit. Upon delivery, please inspect your shipment before the driver leaves. If you suspect damage, open the box and examine your purchase. If you find damage, please have the driver make a note in their freight bill, describing the nature of the damage in detail. Document any damages by taking photos of the damaged box and merchandise.
Email us at firstname.lastname@example.org for assistance.
The customer is responsible for determining if merchandise can be delivered to its final destination. Please measure any corridors, doorways, elevators, turning radius, etc. that may prove prohibitive during the delivery process. If the customer is not present at the time of delivery, a separate re-delivery charge may be incurred. All shipping charges are non-refundable. Customer is responsible for any additional shipping costs associated with returns.